W.W. Grainger Illegally Recorded Calls, Suit Claims

Law360, New York (April 16, 2013, 2:25 PM EDT) -- Maintenance supply company W.W. Grainger Inc. allegedly violated California privacy laws by illegally recording calls with customers without their consent, according to a putative class action removed to federal court Monday.

Plaintiff Kenneth Steele said he had at least one conversation with a Grainger customer service representative during which he divulged confidential financial and business information. The company allegedly recorded the conversation without telling Steele, according to his March complaint, filed in California court.

“During the 12 months preceding the filing of this complaint, defendants routinely...
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