December 09, 2025
Two USAA units are fighting class certification in a lawsuit accusing the insurer of underpaying auto crash-related medical bills through the use of third-party claims software, arguing the patients' healthcare claims are too dissimilar to be litigated as a group.
October 24, 2025
Two USAA units sought to toss two insureds' proposed class action accusing the companies of under-reimbursing their medical providers via claim handling software, telling a Washington federal court "there is no admissible evidence that plaintiffs' treatments were medically necessary and related to their auto accidents."
December 21, 2023
USAA has been hit with a proposed class action by two Washington state auto policyholders who claim the insurer relies on a third-party automated processing system and "sham" physician reviews to reject or underpay claims on a range of bogus grounds, without ever investigating the individual circumstances.