Whatever Happened To 'Courteous Service?'

Law360, New York (April 19, 2010, 11:45 AM EDT) -- “Life be not so short but that there is always time for courtesy.”

—Ralph Waldo Emerson

Just as U.S. Customs and Border Protection (“CBP”) is seeking new enforcement actions to protect and increase import revenues, the agency also has proposed to take away a simple, highly effective, free tool that importers use (or be should using) to improve compliance and decrease errors.

Citing the costs of paper, postage, labor and machine maintenance, CBP is proposing to discontinue its long-standing practice of mailing paper "courtesy notices" of...
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