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Expert Analysis

Handling Customer Complaints In Bank-Fintech Partnerships

By Jeremy Creelan, Laurel Loomis Rimon and Megan Poetzel (April 5, 2024, 5:02 PM EDT) -- Bank-fintech partnerships are the foundation for much of the recent exponential growth in new consumer financial products. As these products have developed, consumer complaints have emerged as key components of regulatory risk for both sides of such partnerships....

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