Beware Of Cookie-Cutter Claims Analyses

Law360, New York (February 10, 2012, 5:42 PM EST) -- Perhaps the most distinctive change in claims processing in the last 20 years has been the routine injection by insurance companies of so-called forensic accounting firms into the heart of the loss-adjustment regimen.

Make no mistake about it: These are no dispassionate auditors to assist the policyholder in advocating its claim, but partisans for the insurer’s point of view that have been put in place to hone down the numbers.

This has resulted from a number of factors and has caused innumerable difficulties for policyholders....
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