Outsourcing Governance: The Value Of A Written Record

Law360, New York (June 11, 2012, 12:51 PM EDT) -- Outsourcing customers too often learn the hard way the value of a helpful written record. In this article, we present three scenarios demonstrating how bad communications records lead to bad outcomes for clients and how those customers could have achieved better results.

In each scenario, the customer has outsourced a back office function — such as information technology, finance or human resources — to a supplier under a long-term, fixed-price outsourcing contract. The supplier’s services rely on cooperation from the customer. The contract naturally does not...
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