Debt Collector Illegally Records Phone Calls, Suit Says

Law360, Chicago (February 11, 2013, 5:02 PM EST) -- Debt collector NCO Financial Systems Inc. was targeted in a putative class action in California federal court Friday alleging that it illegally records cellphone conversations in which personal finance and other sensitive information is discussed without consumers' consent.

San Diego resident Mert Erel alleges that NCO has a policy and practice of recording or monitoring phone conversations with consumers without first getting their consent, and that when he realized his own call had been recorded, he found the "clandestine" eavesdropping to be "highly offensive" because of...
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