Google, TeleTech Secretly Record Calls, Customers Claim

Law360, Chicago (February 22, 2013, 3:43 PM EST) -- Google Inc. and TeleTech Services Corp. are facing a putative class action, removed to California federal court on Wednesday, alleging they recorded Google customer service phone calls without informing people or getting their consent.

   TeleTech removed the case from California state court, saying the federal court can hear the suit because it purports to involve more than 100 class members and has more than $5 million at stake. California resident David Calkins claims that Google and TeleTech have a policy or practice of recording phone...
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