Citibank Accused Of Eavesdropping On Customer Calls

Law360, New York (August 5, 2013, 6:49 PM EDT) -- A California woman says Citibank NA has been listening in on customer calls made to an account services toll-free number without warning callers that their interactions are being intercepted and recorded, according to a suit removed to federal court Thursday.

Plaintiff Ramona Edery claims the bank regularly monitors calls made to an 800 number associated with its checking, savings and CD departments without providing a warning at the top of the call in violation of California’s Invasion of Privacy Act . She says she called the...
To view the full article, register now.