Capella Hotel Group Hit With Phone Recording Class Action

Law360, New York (October 02, 2013, 2:22 PM ET) -- Luxury hotel company Capella Hotel Group LLC and reservation call center Advantage Reserve LLC were hit with a proposed class action lawsuit Tuesday that alleges they violated California privacy law by illegally recording their telephone conversations with customers.

Plaintiff Brian McKnight said he called Capella, which contracts with Advantage for voice reservation services, from a wireless phone in July and spoke with a customer service representative about the pricing and reservation process for one of Capella’s hotels.

“Plaintiff was not aware that the call was being...
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