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Expert Analysis

What To Expect From CFPB's Consumer Complaint Process

Law360, New York (November 21, 2013, 11:31 PM EST) -- For companies associated with the payday lending industry, the Nov. 6 announcement by the Consumer Financial Protection Bureau that it is now accepting payday-related consumer complaints was probably among the few recent CFPB actions that did not induce ulcers among their executives. In fact, there are good reasons why some companies in the consumer financial services industry, and not just those in the payday sector, might actually welcome the onset of the CFPB's consumer complaint process....

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