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Expert Analysis

Complaint Management Lessons From Dr. Seuss

Law360, New York (May 21, 2014, 6:58 PM EDT) -- To paraphrase a poem by the great Dr. Seuss, Oh, the places they've been. Oh, the places they'll go! Consumer complaint management has been top of mind for the Consumer Financial Protection Bureau since the agency opened its doors in July 2011.[1] Under the Dodd-Frank Act, matters related to the collection, investigation and response to consumer complaints are designated as a core function for the CFPB. Consistent with this mission, the CFPB has prioritized consumer complaint management in its work and has identified it as one of the four pillars of an effective compliance management program.[2]...

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