Perils Of Communicating With Customers By Phone Or Text

Law360, New York (August 28, 2014, 9:49 AM EDT) -- The Telephone Consumer Protection Act restricts telemarketing and limits the use of automatic dialing systems, prerecorded voice messages, text messages and faxes. New TCPA regulations, introduced in October 2013, specifically require that telemarketers obtain written consent before sending texts or making automated calls to consumers' cellphones or land lines. Given the large number of calls that can be made electronically, damages for TCPA violations can run into the millions. In this short video, Sutherland Partner Lewis S. Wiener discusses the TCPA and how businesses that communicate with customers by phone or text may be impacted....

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