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Expert Analysis

A Deep Dive Into New CFPB Debt Collection Rules: Part 1

By Steven Kaplan, Ori Lev, Stephanie Robinson, David Tallman and Francis Doorley (June 21, 2019, 11:18 AM EDT) -- In 1977, gas cost 62 cents per gallon; the first Apple II computers became available for sale; even the most primitive mobile phones were half a decade away from being released to the public; and debt collectors relied on landline phones, the U.S. mail or in-person conversations to collect the debts assigned to them. When Congress passed the Fair Debt Collection Practices Act that year, it could not have envisioned a world where consumers communicate instantly using cellphones, text messages, emails and social media....

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