A Home Run For Outsourcing Relationships

Law360, New York (March 08, 2012, 1:24 PM ET) -- Resolving disputes is daily fare for people who govern complex business relationships arising from outsourcing agreements, technology development agreements, franchise agreements, construction contracts and other complex, long-term commercial contracts.

In the best relationships, it proceeds well, with each party feeling comfortable that they are being treated fairly. However, in other relationships, small disputes remain unresolved and fester. In some cases, a party will find itself forced to accept an unfair resolution in order to obtain critical products or services. For example, a customer might agree that...
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