July 08, 2013
An Ohio federal judge on Wednesday ordered Ace Property & Casualty Insurance Co. to cover customer services provider Convergys Corp.'s defense costs in a pair of class actions claiming phone calls from Hyundai Motor Corp. customers were illegally recorded.
March 12, 2013
An Ohio federal judge on Tuesday refused to toss customer services provider Convergys Corp.'s suit against seven insurance companies demanding coverage for a pair of underlying class actions accusing Convergys of illegally recording phone calls, finding that the company has shown that its claims are plausible.