CPSC Reaction To Consumer Misuse May Cost Companies
By Cheryl Falvey and Stephanie Crawford ( May 3, 2018, 3:36 PM EDT) -- Product liability suits and regulatory product defect enforcement actions associated with foreseeable — and unforeseeable — consumer misuse have become the norm. Consumer product companies can mitigate these risks by focusing on use-related hazards and user-centered designs in an effort to reduce injuries and improve the usability of products. But the real question is how far to go with these efforts — at what cost, and for what incremental benefit....
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