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Identify Risk To Consumers In New Products, FCA Tells Firms

Law360, London (April 25, 2019, 1:40 PM BST) -- Financial institutions should ensure that new products and services do not create potential harm for their customers, and must minimize incentives for staff to push products onto vulnerable consumers, the Financial Conduct Authority has said.

The City watchdog told banks and insurers on Wednesday to identify how a financial product or service that they are creating meets the needs of a target audience. They must also consider the dangers that products or services in development could have on vulnerable consumers.

“It is important that the products you sell or the services you provide meet the needs of customers and that you minimize...

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