Lawmakers 'Concerned' Over Ombudsman Budget, Backlog

Law360, London (January 29, 2021, 1:02 AM GMT) -- Parliament's Treasury Committee said on Friday that it has "concerns" about the operation of the Financial Ombudsman Service, particularly about its rising budget and backlog of cases.

The committee said it has written to the Ombudsman Service, which settles disputes between finance companies and consumers, saying they want the body to cut the time it takes to handle complaints and to reduce its growing build-up of unprocessed cases.

Treasury Committee Chairman Mel Stride told Caroline Wayman, chief executive and chief ombudsman at the FOS, that lawmakers are also worried about the service's rising budget.

"As the committee expressed in our recent...

Stay ahead of the curve

In the legal profession, information is the key to success. You have to know what’s happening with clients, competitors, practice areas, and industries. Law360 provides the intelligence you need to remain an expert and beat the competition.


  • Access to case data within articles (numbers, filings, courts, nature of suit, and more.)
  • Access to attached documents such as briefs, petitions, complaints, decisions, motions, etc.
  • Create custom alerts for specific article and case topics and so much more!

TRY LAW360 FREE FOR SEVEN DAYS

Related Sections

Government Agencies

Hello! I'm Law360's automated support bot.

How can I help you today?

For example, you can type:
  • I forgot my password
  • I took a free trial but didn't get a verification email
  • How do I sign up for a newsletter?
Beta
Ask a question!