Some Firms See Client Services As A Full-Time Job

Law360, New York (January 15, 2010, 7:51 PM EST) -- As competition for work in the legal industry heats up, some firms are creating new positions to address the pressure for better client services.

San Francisco-based Gordon & Rees LLP recently brought on Lucy Anne Galioto, a former senior vice president at AIG Executive Liability, to fill the newly created position of national director of client services.

A former client of the firm, Galioto said her job had an external and internal component. Based on client feedback, Galioto organizes training for lawyers on how best to...
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