The 50-Page Memo And Other In-House Counsel Gripes

Law360 (August 9, 2010, 5:21 PM EDT) -- To maintain business in today's legal market, law firms need more than stellar legal skills; they need great client service. But some law firms continue to do things that rub clients the wrong way. Here, corporate counsel offer lawyers their list of what not to do.

Surprise your client.

For many corporate counsel, the greatest of all sins is the costly surprise. If you've got a case that has started to head south, you may be thinking you can turn it around before your client ever has to know. Think again.

Shashank Upadhye, vice president and global head of intellectual property...

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