Air Canada, United Fined Over Customer Disclosures

Law360, New York (August 5, 2011, 1:14 PM EDT) -- The U.S. Department of Transportation on Thursday fined Air Canada $50,000 for not fully disclosing fees and taxes for passengers and United Airlines $20,000 for giving customers outdated details on compensation for lost, damaged or delayed bags.

Air Canada and United Airlines' fines come after the DOT pledged a number of new consumer protections for airline passengers, from limiting tarmac waits to requiring airlines to refund baggage fees if they lose luggage to mandating more fee transparency.

“When passengers buy an airline ticket, they have a...
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