Dealing With Defamatory Complaints In CPSC Database

Law360, New York (December 22, 2011, 12:17 PM EST) -- After less than a year in existence, the Consumer Product Safety Commission’s online consumer complaint database, located at, continues to be a topic of great debate. While some view the database as a helpful source of information about alleged safety issues regarding consumer products, the policies and procedures adopted by the commission raise fundamental questions regarding a manufacturer’s ability to effectively rebut the unconfirmed reports in the database.

The database contains alleged, often unsubstantiated risks of harm — not proven hazards. As such, manufacturers are...
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