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Ford, UPS, 8 Others Hit With Call Center Patent Suits

By Sean McLernon (February 1, 2012, 9:02 PM EST) -- A unit of intellectual property licensing group Pragmatus accused Ford Motor Co., E-Trade Financial Corp., United Parcel Service Inc. and seven other companies of patent infringement relating to technology used in automated call distribution centers in separate complaints filed Friday in Delaware federal court....

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