As Improves, Focus Shifts To Back-End Woes

Law360, New York (December 3, 2013, 6:03 PM EST) -- Attention has shifted sharply this week from obvious glitches with the Affordable Care Act’s federal marketplace to inaccurate consumer information transmitted to insurance companies, which experts say reflects rising concern about back-end problems as well as a political calculation by health reform critics whose arguments are being undermined by steady website improvements.

The new focus comes as the front end of — the portion seen and used by consumers — rebounds from a calamitous rollout and appears more reliable. With Americans increasingly able to comparison-shop...
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