ACA Navigators Lacked Training, House Report Says

Law360, New York (December 16, 2013, 7:47 PM EST) -- A House panel reported Monday that the Affordable Care Act’s so-called navigators — people with federal government grants to assist with public outreach and health coverage signups — were not prepared to handle the website’s troubles or adequately trained in handling consumer queries. 

The navigators’ insufficient training and the U.S. Health and Human Services Department’s weak oversight on their conduct has paved the way for fraud, according to the report by the The House Oversight and Government Reform Committee, chaired by Rep. Darrell Issa, R-Calif....
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