Rule Change Gives Teeth To U.K. Energy Watchdog

Law360, New York (April 9, 2008, 12:00 AM EDT) -- The U.K.'s energy regulator will soon have the power to fine utility companies that fail to comply with tough new standards for dealing with customer complaints.

Britain's Office of Gas and Electricity Markets said Wednesday the new rules, to take effect on July 1, will apply to all complaints from residents and small businesses.

Power suppliers that fail to meet the standards face enforcement action by Ofgem, which will be able to impose fines of up to 10% of a company's turnover.

Ofgem's chief executive, Alistair...
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