3 Ways To Hold On To Clients That Keep Firing Their Firms

Law360, Chicago (November 12, 2015, 9:12 PM EST) -- Twenty percent of large law firms report they lose four of their top 10 clients every year, and bringing in new clients can cost eight to 12 times more than getting business from a current one, according to a new report. Here’s how law firms can set themselves ahead of the pack and keep the clients they have.

According to the BTI Business Development Opportunity Zones report from BTI Consulting Group, industrywide client satisfaction levels just had their second-biggest drop in 15 years, and client retention rates are expected to follow. As it stands, 60 percent of legal department leaders have replaced a primary law...

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