Law360, New York (February 9, 2017, 5:16 PM EST) -- Companies are increasingly outsourcing information technology and other services, creating new challenges for managing relationships that are vitally important to their businesses. The parties typically take great care and spend significant sums of money negotiating and preparing detailed outsourcing contracts. But that is where the legal focus often ends. As a result, carefully negotiated and documented rights may not be enforced and the actual relationship that develops between the customer and service provider may look nothing like what was envisioned when the contract was executed. When disputes arise, it may be difficult to determine the actual terms of the parties' current agreement. It may be necessary to interview dozens of witnesses and sort through hundreds, if not thousands, of emails to figure out what has happened and who is responsible for what....