A Guide To Managing Outsourcing Relationships

Law360, New York (February 9, 2017, 5:16 PM EST) -- Companies are increasingly outsourcing information technology and other services, creating new challenges for managing relationships that are vitally important to their businesses. The parties typically take great care and spend significant sums of money negotiating and preparing detailed outsourcing contracts. But that is where the legal focus often ends. As a result, carefully negotiated and documented rights may not be enforced and the actual relationship that develops between the customer and service provider may look nothing like what was envisioned when the contract was executed. When disputes arise, it may be difficult to determine the actual terms of the parties' current...

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