How Client Feedback Programs Benefit Law Firms And Clients

By Elizabeth Duffy (May 18, 2017, 5:57 PM EDT) -- Despite an increase in engagement with client feedback programs over the last 15 years, law firms — and their clients — have a way to go before realizing the maximum benefits such programs can deliver. Embarking on a client feedback program is no small effort, so firms need to understand how they and their clients can get the most from this investment.

Why Commit to Client Feedback?

Historically, law firms relied on the strength of the lead partner relationship to determine whether the client's needs were being met and made adjustments accordingly. Contrast this to today, where research from Acritas reveals...

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