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5 Ways Law Firms Can Harmonize Client Service

Law360, Grand Rapids (August 10, 2017, 8:25 PM EDT) -- Law firms often fail to consistently deliver the services in-house legal departments depend on, with a single attorney or group sometimes exceeding expectations only to watch as others disappoint.

When law firms don’t create a consistent experience for corporate clients from one matter to the next, or from one office to the next, experts say the dangers are many — the firm could miss out on potential efficiencies of scale or fail to take advantage of cross-selling opportunities, and clients may become loyal to an individual...
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