Law360, Grand Rapids (August 10, 2017, 8:25 PM EDT) -- Law firms often fail to consistently deliver the services in-house legal departments depend on, with a single attorney or group sometimes exceeding expectations only to watch as others disappoint.
When law firms don’t create a consistent experience for corporate clients from one matter to the next, or from one office to the next, experts say the dangers are many — the firm could miss out on potential efficiencies of scale or fail to take advantage of cross-selling opportunities, and clients may become loyal to an individual attorney rather than the law firm itself, or even throw up their hands and find...
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