We use cookies on this site to enable your digital experience. By continuing to use this site, you are agreeing to our cookie policy. close

How Client Feedback Programs Benefit Law Firms And Clients

Law360, New York (May 18, 2017, 5:57 PM EDT) -- Despite an increase in engagement with client feedback programs over the last 15 years, law firms — and their clients — have a way to go before realizing the maximum benefits such programs can deliver. Embarking on a client feedback program is no small effort, so firms need to understand how they and their clients can get the most from this investment.

Why Commit to Client Feedback?

Historically, law firms relied on the strength of the lead partner relationship to determine whether the client’s needs were...
To view the full article, register now.
Law360 Pro Say Podcast
Check out Law360's new podcast, Pro Say, which offers a weekly recap of both the biggest stories and hidden gems from the world of law.