October 23, 2026
A California federal judge has tossed proposed class claims alleging Google violated the California Invasion of Privacy Act by training its artificial intelligence tools through the customer service software it provided to Home Depot, and the judge required pursuing arbitration for plaintiffs who called customer service for Verizon, Uber and Discover.
October 13, 2026
Google urged a California federal judge Tuesday to toss a proposed class action alleging it illegally trains its artificial intelligence tools through the customer service software it provides Uber and other companies, saying the customers' consent to record the calls through the businesses' terms and policies overrides any allegedly improper use.
February 12, 2025
A California federal judge has refused to toss a proposed class action accusing Google of using a "human-like" customer-service product powered by artificial intelligence to illegally eavesdrop on users' calls with Hulu, Verizon and others, finding the consumers adequately allege Google is a third party that can benefit from the data.
June 21, 2024
A California federal judge has tossed, for now, a proposed class action accusing Google LLC of using a "human-like" customer service product powered by generative artificial intelligence to illegally eavesdrop on Verizon users' calls, finding that Google was exempt from liability because it was acting as Verizon's agent.
March 19, 2024
Google LLC urged a California federal judge Tuesday to throw out a proposed class action alleging the tech giant's "human-like" customer-service product using generative text illegally eavesdrops on conversations without users' consent, arguing that the product is merely a "fancy tape recorder" that doesn't involve humans eavesdropping.
October 25, 2023
Google's "human-like" customer service product powered by generative artificial intelligence learns by listening to and recording customers' conversations with human agents, but the customers don't know the technology is eavesdropping on them or that Google is collecting the data, according to a proposed class action filed in California federal court.