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Expert Analysis

Providers Need To Face Patient Portal Challenges Head On

Law360, New York (May 16, 2014, 7:40 PM EDT) -- If you have been to a doctor's office or hospital in the last 12 months, you have no doubt been given a brochure or invitation to register for access to your provider's patient portal. Most portals will allow you to review your upcoming appointments, request prescription refills, and view visit summary reports and laboratory results. Many also provide secure messaging whereby you can request appointments, ask a follow-up question of your doctor, or obtain a referral. While some people can never have enough data and are happy to register and log on, the reality is people are not registering in droves, which is cause for alarm among hospitals and providers....

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