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Expert Analysis

FCA Consumer Duty Shows Shift In Retail Financial Services

By Claire Carroll and Sumitra Subramanian (August 22, 2022, 9:20 PM BST) -- On July 27, the Financial Conduct Authority published a policy statement, PS22/9,[1] and a finalized guidance, FG22/5,[2] setting out final rules and guidance on the new consumer duty. The duty sets higher expectations of the standard of care that firms give consumers....

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