Insurance Bad Faith Claims In The Age Of AI Jim

By Dennis Anderson (January 29, 2018, 5:40 PM EST) -- On the evening of Dec. 23, 2016, at seven seconds after 5:49 p.m., the holder of a renter's policy issued by upstart insurance company Lemonade tapped "submit" on the company's smartphone app. Just three seconds later, he received a notification that his claim for the value of a stolen parka had been approved, wire transfer instructions for the proper amount had been sent and the claim was closed. The insured was also informed that before approving the claim, Lemonade's friendly claims-handling bot, "A.I. Jim," cross-referenced it against the policy and ran 18 algorithms designed to detect fraud....

Law360 is on it, so you are, too.

A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions.


A Law360 subscription includes features such as

  • Daily newsletters
  • Expert analysis
  • Mobile app
  • Advanced search
  • Judge information
  • Real-time alerts
  • 450K+ searchable archived articles

And more!

Experience Law360 today with a free 7-day trial.

Start Free Trial

Already a subscriber? Click here to login

Hello! I'm Law360's automated support bot.

How can I help you today?

For example, you can type:
  • I forgot my password
  • I took a free trial but didn't get a verification email
  • How do I sign up for a newsletter?
Ask a question!