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Clients Show Law Firms They Expect More With Report Cards

Law360, Chicago (May 15, 2018, 5:45 PM EDT) -- Corporate clients are increasingly grading outside counsel on a vast array of traits and characteristics and using the report cards they develop to make big decisions about who to keep and who to cut from their rosters, according to a presentation at the Legal Marketing Association's P3 conference in Chicago on Tuesday.

It used to be that relationships ruled the day when it came to which law firms and law firm partners were used by corporations as outside counsel, but that is slowly changing, said Chris...
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