PTAB Nixes 2 Customer Service Software Patents

Law360 (July 18, 2018, 6:58 PM EDT) -- The Patent Trial and Appeal Board has struck down two patents covering customer service software, finding that a California-based company’s patents are invalid as obvious.

In two final written decisions issued Monday, the PTAB ruled that tech company LivePerson Inc. had shown that 17 claims across two patents owned by rival [24]7.ai. Inc., formerly known as 24/7 Customer Inc., are both rendered obvious by a combination of earlier inventions.

The board held that a person of ordinary skill would have thought to combine three prior inventions to create [24]7’s patented software system that routes customer calls to certain customer service agents...

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