Lawyers Can Build Trust Through The Spoken Word

Law360 (February 18, 2020, 4:41 PM EST) -- A recent Wall Street Journal article noted that when Boeing Co.’s new incoming CEO Dave Calhoun wanted to reset Boeing’s relationship with the Federal Aviation Administration, he called the head of the FAA and purposely left other executives and lawyers off the line.

He did not tweet. He did not text. He did not send an email or letter. Nor did he conduct a conference call or have his lawyer or other representatives make the call or listen in on the call. He made a personal call. He engaged the head of the FAA to participate with him in a live...

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