A Holistic Approach To Client Retention

Law360 (October 16, 2018, 6:10 PM EDT) -- When considering the varied type of work that law firms engage in, "value" for clients can be hard to define. Confusion around value is exacerbated because definitions vary. Clients can and will change their characterization of "value" on a per-engagement basis. In an era when law firms are fighting for business and clients can dictate terms of the relationship, the overall concept of value has become a moving target.

What is required in this uncertain era is a new, proactive approach of showing value to clients over time. It requires establishing common ground around expectations, repeatability and consistency in the services...

Stay ahead of the curve

In the legal profession, information is the key to success. You have to know what’s happening with clients, competitors, practice areas, and industries. Law360 provides the intelligence you need to remain an expert and beat the competition.


  • Access to case data within articles (numbers, filings, courts, nature of suit, and more.)
  • Access to attached documents such as briefs, petitions, complaints, decisions, motions, etc.
  • Create custom alerts for specific article and case topics and so much more!

TRY LAW360 FREE FOR SEVEN DAYS

Hello! I'm Law360's automated support bot.

How can I help you today?

For example, you can type:
  • I forgot my password
  • I took a free trial but didn't get a verification email
  • How do I sign up for a newsletter?
Beta
Ask a question!