BigLaw Disconnect Driving Clients To Smaller Firms

Law360, New York (April 11, 2017, 3:12 PM EDT) -- There is a significant disconnect between large law firms and their clients, which has forced some clients to turn in-house and to smaller firms for solutions, according to a Tuesday report commissioned by LexisNexis.

Many clients feel they are not getting personalized service or service related to business functions, according to the report, which was done in conjunction with the University of Cambridge’s Judge Business School. In fact, 40 percent of clients surveyed said they feel that senior partners at their law firms have no more...
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