How Client Feedback Programs Benefit Law Firms And Clients

By Elizabeth Duffy (May 18, 2017, 5:57 PM EDT) -- Despite an increase in engagement with client feedback programs over the last 15 years, law firms — and their clients — have a way to go before realizing the maximum benefits such programs can deliver. Embarking on a client feedback program is no small effort, so firms need to understand how they and their clients can get the most from this investment....

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