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Top Lawmaker Queries Ombudsman Over Staff Shortcomings

Law360, London (March 13, 2018, 6:16 PM GMT) -- The head of a key parliamentary committee demanded answers from Britain’s top financial arbiter on Tuesday after an undercover investigation revealed that complaints had been handled by staff with inadequate training, who in some cases used Google to understand the products involved.

Undercover reporters from Channel 4’s Dispatches program that aired on Monday found Financial Ombudsman Service staff with inadequate training or understanding of financial products had judged cases and had reached decisions in favor of banks without properly readings the case files.

Conservative lawmaker Nicky...
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