How Retailers Can Avoid Discrimination Claims From Clientele

Law360 (January 11, 2019, 4:26 PM EST) -- The story of two African-American men arrested for trespassing at a Starbucks while waiting for a friend made national headlines this summer. But the incident did not surprise many African Americans. "Shopping while black" is a phrase coined to describe the mistreatment African Americans routinely encounter in retail establishments, including being followed by store security while shopping, being questioned about their ability to pay, being forced to wait longer than white customers, and generally being treated disrespectfully when seeking customer service. In fact, in a 2016 Gallup poll, 25 percent of African Americans reported being treated unfairly in a retail setting...

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