Gov't Must Help Update Call Centers, 911 Director Says

Law360, Washington (September 13, 2019, 6:29 PM EDT) -- The federal government must intervene to help states and localities standardize their procedures for responding to emergency calls and adopting cutting-edge technology to help them do so, a 911 director said Friday during a Washington, D.C., panel event.

Tyrell Morris, 911 executive director for the city of New Orleans, said during a panel at the Congressional Black Caucus' Legislative Conference that call centers haven't caught up with private-sector innovations that could allow first responders to locate victims more quickly. Regulators might have to step in to help bridge this gap with uniform standards, he said.

"The commercial industry [has] done their...

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