By Kate Driscoll and Logan Wren (October 21, 2021, 6:23 PM EDT) -- Telehealth surged in 2020 to swiftly meet the exigencies of the COVID-19 public health emergency and is poised to remain a permanent fixture in our health care system.
Telehealth now accounts for nearly 17% of all office and outpatient visits — 38 times higher than pre-COVID-19 averages — and is projected to become a $250 billion industry. This rapid expansion of telehealth to ensure access to quality care during the public health emergency has altered consumer perceptions and expectations, transformed the regulatory landscape, and reinvigorated investment in telehealth.
The precipitous rise of telehealth services has also opened the door to new...
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