FCC Tells Telecom To Refund Customers For Provider Switch

Law360, New York (August 15, 2011, 5:27 PM EDT) -- The Federal Communications Commission said Monday that telephone carrier Billing Services of America Inc. must cancel charges that subscribers incurred after the company signed them up for its carrier service without their permission.

Nancy A. Stevenson, deputy chief of the FCC's Consumer Policy Division, said BSA had falsely claimed that certain of its subscribers had approved a carrier switch, violating a provision of the Telecommunications Act that forbids changing a subscriber's carrier without express authorization.

Third-party verification documents submitted by BSA disproved the company's claim that...
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