Face Time, Surveys Boost Client Service At 17 Firms: GCs

Law360, New York (November 30, 2011, 3:44 PM EST) -- While many firms have been increasing their emphasis on client service to remain competitive, a few made strong pushes toward more in-person meetings, satisfaction surveys and follow-up calls this year, earning them the designation of most improved in a new survey of corporate counsel.

Clients highlighted the 17 firms that had the most success moving up the list of those with the best client focus, according to the BTI Client Service A-Team 2012 report by The BTI Consulting Group Inc. (Wellesley, Mass.).

Buchanan Ingersoll & Rooney...
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