8 Tips On Managing Client Expectations

By Kaitlyn Kiernan (November 19, 2014, 5:30 PM EST) -- Managing a client's expectations can pay tremendous dividends in the form of additional business and continuing relations, whether it's your first time working with a client or your 20th, experts agree, and a few extra steps can make the difference between a satisfying transaction and a disappointing one.

From establishing communication expectations to being realistic about the likelihood of success, there are a number of ways to keep clients coming back to you for their future legal needs. 

"Every transaction with every client should start with an open and transparent conversation," David Skinner, a legal consultant with Gimbal Canada Inc., said....

Stay ahead of the curve

In the legal profession, information is the key to success. You have to know what’s happening with clients, competitors, practice areas, and industries. Law360 provides the intelligence you need to remain an expert and beat the competition.


  • Access to case data within articles (numbers, filings, courts, nature of suit, and more.)
  • Access to attached documents such as briefs, petitions, complaints, decisions, motions, etc.
  • Create custom alerts for specific article and case topics and so much more!

TRY LAW360 FREE FOR SEVEN DAYS

Hello! I'm Law360's automated support bot.

How can I help you today?

For example, you can type:
  • I forgot my password
  • I took a free trial but didn't get a verification email
  • How do I sign up for a newsletter?
Ask a question!